Delivery and Return
At Fonedroid.com, we ensure fast and accurate delivery of your orders, complete with real-time tracking for your convenience. We provide each order with a unique tracking number, allowing you to monitor its journey to your doorstep. For any inquiries or assistance, our dedicated phone support team is readily available to help you.
Delivery Options
At Fonedroid.com, we understand that timely and reliable delivery is crucial for a plesant shopping experience. Here's how we ensure that your orders reach you promptly:
1. Order Processing Times:
-Working Day Orders: We process and dispatch orders placed on working days (Monday to Friday) until 15:00 PM East European Time (EET). Orders received after this time will be processed on the next working day.
2. Delivery Schedules and Locations:
- Bulgaria, Romania, and Mainland Greece:
- Most orders are delivered by 10:00 AM, depending on the carrier's schedule and the specific location within these countries.
- Rest of Europe:
- For orders placed on a working day, the delivery time ranges between 3 to 5 days, subject to the carrier's operational schedule and the destination within Europe.
3. Carrier Information:
- We partner with reliable carriers to ensure your order is handled with care. The delivery schedule is subject to the carrier's timings and may vary based on your location.
4. Need Help with Your Order?
- If you have any questions about delivery for a specific location or product, please don't hesitate to contact us at Digiteq. Our customer service team is here to assist you with any queries or concerns you may have.
We at Fonedroid.com are committed to providing you with a seamless and efficient delivery experience. Thank you for choosing us for your Tech needs!
1. Order the Product and Specify the Delivery Method
2. You Will Receive an Order Confirmation Message
3. Wait for Your Order to Arrive
4. Pick up Your Order at The Checkout Area
1. Order the Product and Specify the Delivery Method
2. You Will Receive Confirmation Message
3. Wait for Your Order to Arrive
4. Collect Your Order
Exchange or Return of Goods
14-Day Return Period
You have the right to return your order within 14 calendar days. Fonedroid.com. aims to meet the requirements of every customer. However, you may wish to return some of the ordered goods. The returned goods must be in their original commercial condition: packaging, documentation, durable media must not be missing, the operating system must not be installed, there must be no visible scratches on the surfaces of the product, license stickers, and components of the product must not be missing.
Information on Exercising the Right of Withdrawal from the Contract
You have the right to withdraw from any distance contract without giving any reason within 14 days, except for distance contracts for the purchase of goods.
The withdrawal period is 14 days from the date on which (1) you or a third party other than the carrier and indicated by you acquire possession of the goods; (2) you or a third party other than the carrier and indicated by you acquire possession of the last good, in the case of an order of multiple goods delivered separately; (3) you or a third party other than the carrier and indicated by you acquire possession of the last batch or part, in the case of delivery of goods consisting of multiple batches or parts.
To exercise your right of withdrawal, you must inform us of your decision to withdraw from the contract through an unequivocal statement (e.g., a letter sent by post or email).
You may use the standard withdrawal form provided in the Terms and Conditions, but it is not mandatory. To meet the withdrawal deadline, it is sufficient to send your communication regarding your exercise of the right of withdrawal before the withdrawal period has expired. You can also complete and submit the standard withdrawal form or the online withdrawal form electronically. If you use this option, we will promptly send you an acknowledgment of receipt of the withdrawal.
IV. Effects of Withdrawal
If you withdraw from this contract, we will reimburse all payments received from you without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. Notwithstanding the preceding sentence, you will bear the direct costs of returning the goods.
Non-Application of the Right of Withdrawal from Distance Contracts – Article 57 of the Consumer Protection Act
The right of withdrawal does not apply to the delivery of sealed goods that were unsealed after delivery and cannot be returned due to health protection or hygiene reasons (such as in-ear headphones, epilators, razors, etc.), as well as in other cases pursuant to Article 57, Paragraph 5 of the Consumer Protection Act.
The right of withdrawal does not apply to the delivery of goods made according to the consumer's individual requirements, where execution has begun with their explicit prior consent and acknowledgment that they will lose their right of withdrawal.
The right of withdrawal does not apply to paid amounts for consumed services such as assembling a computer configuration, upgrading a computer with components, software installation, settings, insurances, and additional warranties.
The right of withdrawal does not apply to the delivery of sealed audio or video recordings or sealed computer software that were unsealed after delivery, including activation codes for software licenses, software features, or virtual payment means. The execution of the contract for the delivery of sealed audio or video recordings or sealed computer software (including content codes and digital content not provided on a tangible medium) begins from the moment of unsealing, and the consumer loses their right of withdrawal, explicitly agreeing to this.
We will make the reimbursement via bank transfer against a provided certificate.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You are expected to send back or return the goods to us without undue delay and in any event not later than 14 days from the day on which you communicated your withdrawal from this contract. The deadline is met if you send back the goods before the period of 14 days has expired.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
Detailed information on your right of withdrawal can be found in the Terms and Conditions.
Forms and Additional Information
- Terms and Conditions of Fonedroid.com.
- Standard form for exercising the right of withdrawal from a distance contract
- Online dispute resolution (external link)
- Summary of your rights in the European Union can be read on the next page (external link) or on the page of the Consumer Protection Commission - CPC (external link).
Please return the goods with the courier company Econt or a courier of your choice with standard delivery, without cash on delivery, and a completed form to the following address:
1784 Sofia, Mladost-1 39-4-3, Bulgaria
+359 2 974 09 00
+369 88 901 10 10
FAQs
You can track your shipment using the tracking details and courier name we provided after dispatch. If you need further assistance, please don't hesitate to contact us.
Yes, at Digiteq.com we do deliver on public holidays, following the schedule of our courier partners. Please refer to their specific holiday schedules for more details.
Yes, at Digiteq.com we deliver to your postcode. During checkout, simply provide your postcode and the delivery price will be calculated based on it.
Yes, next-day delivery is available for most orders in Bulgaria, Romania, and Mainland Greece. Orders placed before 15:00 EET will typically be delivered the next working day, in accordance with the courier's schedule. If you specifically need next-day delivery, we suggest contacting us to confirm.
At Digiteq.com, we provide delivery directly to your address and to courier picking points. Depending on your destination, there may be additional delivery options available.
Premium smartphones with fast delivery and excellent service.
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